Facility (MTF) guidelines. When in doubt, call your local TRICARE Service Center. Beneficiaries need a sponsor’s valid Common Access Card (CAC), a Defense Financial and Accounting Services (DFAS) myPay PIN or DS logon–an account set up for eligible family members age 18 and older by their active duty sponsor. Here, those already enrolled in TRICARE Prime may transfer enrollment to a new location, view current enrollment information, request a new program enrollment card or update personal information in DEERS to ensure smooth claims processing. You may also request a new PCM that is subject to local military treatment facility approval, naturally. TRICARE SERVICE CENTER Your local TRICARE Service Center is also available to explain the differences between TRICARE options, and to help you select the most appropriate program for you and your family. It can also help you find a TRICARE network provider, choose a PCM, enroll, and explain TRICARE benefits and claims. Make an appointment at the center by calling (808) 433-2778. TRIPLER ARMY MEDICAL CENTER For updates on the center’s COVID-19 walk-in policies, appointments and other protocols, visit Tripler.Tricare.mil/AboutUs/Announcements. Or call the Centralized Appointment Line at (888) 683-2778. MHS GENESIS AHLTA (Armed Forces Health Longitudinal Technology Application) has made way for the DoD’s Electronic Health Record (EHR), MHS GENESIS. MHS GENESIS is the modernized electronic health record managed by the DoD Healthcare Management System Modernization Program Management Office under the Program Executive Office, Defense Healthcare Management Systems. In Hawaii, the Patient Portal has replaced TRICARE Online at Tripler Army Medical Center by integrating inpatient and outpaHealth Care 156
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